1. Who we are
Alphorix (“we”, “us”, “our”) is a marketing agency with operating offices in Abu Dhabi, UAE and Beirut, Lebanon. You can contact our team at marketing@alphorix.com.
2. Information we collect
We collect information you provide directly to us when you submit a form on our website (such as your name, email, company, phone number, and the message you send), when you correspond with us, or when you engage our services. We may also collect technical information automatically, including IP address, browser type, device, referring URL, and pages viewed, via cookies and similar technologies.
3. How we use your information
- To respond to your enquiry and provide the services you request.
- To send you transactional emails (e.g., confirmation of your form submission).
- To improve our website, services, and customer experience.
- To comply with legal obligations and protect our legitimate interests.
- With your consent, to share occasional updates about our services and insights.
4. Legal basis
We process personal data on the basis of (i) your consent, (ii) the performance of a contract with you, (iii) compliance with a legal obligation, or (iv) our legitimate interests in running and improving our business — always balanced against your rights and interests.
5. Sharing your information
We do not sell your personal data. We may share it with trusted service providers who help us operate our website and business (e.g., email delivery, hosting, analytics, CRM), each bound by appropriate confidentiality and data-protection obligations. We may also disclose information if required by law or to protect our rights.
6. International transfers
Because we operate globally, your information may be processed in jurisdictions other than your own. Where required, we use appropriate safeguards to protect your data in line with applicable law.
7. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements, and then securely delete or anonymise it.
8. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to our processing of your personal data, and to data portability. To exercise any of these rights, email us at marketing@alphorix.com. We will respond within a reasonable timeframe and in line with applicable law.
9. Cookies
Our website uses cookies and similar technologies to operate the site, remember your preferences, and analyse traffic. You can disable cookies in your browser settings, but some parts of the site may not function as intended.
10. Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.
11. Children
Our website and services are not directed to children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
12. Changes
We may update this Policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised.
13. Contact
Questions or requests regarding your privacy? Email marketing@alphorix.com.